We Take Data Protection Seriously

Kela Ghar's Privacy Policy — Your Data, Your Rights

Any information you share with kela ghar belongs to you. This page explains in plain terms what we collect, why we collect it, and who we share it with. Take a moment to read through it and stay informed.

Last Updated: 1 July 2026
Policy at a Glance
🔐
Your data is never sold
🛡️
All Data Encrypted via SSL
✏️
You can update your information at any time
🗑️
You have the right to delete your account
📋
You control consent over how your data is used

How We Protect Your Information

Core Pillars of kela ghar's Privacy Policy

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Encrypted Storage

All your personal information and financial data is secured with 256-bit SSL encryption. No third party can access this data under any circumstances.

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No Sale of Data

Kela ghar never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.

⚙️
Your Control

You have full control to view, update, or delete your information at any time. kela ghar respects your right to privacy.

🍪
Cookie Transparency

We are fully transparent about what cookies we use and why. You can disable non-essential cookies at any time.

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Notice of Changes

If significant changes are made to the privacy policy, we will notify you in advance via email or in-app notification.

📞
Direct Contact

For any questions about data protection, contact our support team directly. We aim to respond within 24 hours.

What Data We Hold — Summary
Data Type Purpose Retention Period
Name, Mobile, EmailAccount Verification & CommunicationFor as long as your account remains active
NID / Passport DetailsKYC verification & legal obligationsUp to 5 years
Transaction HistoryFinancial Records & Dispute Resolution5 Years
Betting HistoryService Improvement & Bonus Calculation3 years
Device & Login InformationSecurity & Fraud Prevention1 Year
Cookie DataImproving User ExperienceUp to 90 days
1Introduction & Applicability

Welcome to kela ghar's Privacy Policy. This document explains how we — kela ghar (kelaghar.app) — collect, store, use, and protect the personal information of users on our website and mobile app.

This privacy policy applies to all website visitors, registered users, and anyone using our services. By using kela ghar, you are agreeing to this policy.

Our Commitment: Your personal information is a trust we take seriously. We never sell your data to third parties or use it for unnecessary purposes without your consent.

2What Information We Collect

Kela ghar collects two types of information — what you provide directly and what is collected automatically.

What you provide directly:

  • Full name (as per NID or passport)
  • Mobile Number & Email Address
  • Date of birth
  • Payment Account Details (Mobile Pay/Nagad/Rocket number)
  • KYC Documents (NID, Passport or Driving License)
  • Conversations with Customer Support

Automatically Collected Data:

  • IP address & device type
  • Browser Information & Operating System
  • Login time & location
  • Your activity and navigation patterns on the platform
  • Betting & transaction history
  • Cookies & Session Data
ℹ️

We only collect what is necessary to deliver our services. Collecting data beyond that goes against our policy.

3Reasons for Data Collection

Kela ghar collects your information for the following legitimate purposes:

  • Contract fulfillment: To create, verify, and manage your account
  • Legal Obligation: To comply with KYC verification and anti-money laundering regulations
  • Legitimate interest: To prevent fraud, ensure security, and improve our services
  • Your Consent: For promotional communications or additional services (with your consent)

We never use your information for marketing or research purposes without your consent.

4How Your Data Is Used

Kela ghar uses your information for the following:

  • Account Registration, Login & Identity Verification
  • Processing and verifying financial transactions
  • Sending bonus and promotional offers (only with your consent)
  • Customer Support & Dispute Resolution
  • Detecting and preventing fraud and unlawful activity
  • Maintaining platform security and performance
  • Complying with legal requirements and providing necessary information to authorities

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time by contacting our support team.

5Sharing Information with Third Parties

Kela ghar does not generally share your information with third parties. However, limited data may be shared in the specific circumstances outlined below:

  • Payment Processors: Mobile Pay, Nagad & Rocket — only the necessary information to complete transactions
  • KYC service provider: Approved third parties for identity verification
  • Law Enforcement: Under court order or legal obligation
  • Technology service provider: Hosting & cybersecurity providers (under contract)
⚠️

Every one of our third-party partners operates under strict confidentiality agreements. They are not permitted to use your information for their own purposes.

Kela ghar never sells your data to advertisers, data brokers, or any other commercial party — this is a policy we do not compromise on.

6Cookies & Tracking Technologies

The kela ghar website and app use cookies and similar technologies. Cookies are small data files stored on your device.

Types of Cookies We Use:

  • Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled
  • Functional Cookies: To remember your preferences (such as language settings)
  • Analytics Cookies: Used to understand platform usage — you can disable this if you prefer

You can delete or block non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect platform functionality.

7Data Retention & Retention Periods

Kela ghar retains your information only for as long as necessary. The retention period depends on the type of data and the purpose for which it was collected.

  • Account information: retained for as long as your account remains active
  • Financial & KYC Data: retained for up to 5 years as required by law
  • Betting history: 3 years
  • Logs & security data: 1 year

Even after account closure, certain data may be retained for a specified period due to legal obligations. Once that period expires, the data is securely deleted.

8Your Rights

As a kela ghar user, you have the following rights:

👁️
Right to Access

You have the right to know and access what information we hold about you.

✏️
Right to Rectification

You can request corrections if any of your information is inaccurate.

🗑️
Right to Erasure

In certain circumstances, you may request deletion of your data (unless we are required to retain it by law).

⛔
Right to Restrict Processing

In certain cases, you may request that we restrict the processing of your data.

📤
Right to Portability

You can request a copy of your information in a standard, portable format.

🙅
Right to Object

You have the right to object to the processing of certain data, including marketing communications.

To exercise any of these rights, contact our support team or reach us by email. We will do our best to respond to your request within 30 days.

9Protection of Minors

Kela ghar is strictly for users aged 18 and above. We never knowingly collect personal information from anyone under the age of 18.

If a parent or guardian discovers that their child has registered on kela ghar, please contact our support team immediately. We will close the account and delete all associated data.

🛡️

Age verification is mandatory when registering at kela ghar. Payment features remain disabled on any account until KYC verification is completed.

10Security Measures

Kela ghar uses industry-standard security technology to protect your data:

  • 256-bit SSL Encryption: Maximum Protection for Data Transmission
  • Firewall & DDoS protection: Protecting servers from external attacks
  • Two-Factor Authentication (2FA): An additional layer of security for your account
  • Regular Security Audits: Regular audits conducted by third-party security experts
  • Access Controls: Only authorized personnel can access specific information

However, no internet service can guarantee 100% security. Keep your password strong and never share it with anyone. If you notice any suspicious activity, let us know immediately.

11Changes to the Privacy Policy

Kela ghar may update this privacy policy as needed. When changes are made, the "Last Revised" date at the top of the page will be updated accordingly.

For significant changes, we will:

  • We will send a notification to your registered email
  • We will send push notifications via the app
  • We will notify you at least 14 days before any changes take effect

Continuing to use kela ghar after a new policy takes effect will be considered your acceptance of the updated terms.

12Contact Us

For any questions regarding our privacy policy or your personal data, feel free to reach out to us:

  • Email: support@kelaghar.app
  • Live Chat: Available 24/7 on the website or app

We aim to respond to any privacy complaint within 30 days. For urgent matters, contact us directly via live chat — that's the fastest way to get a resolution.

Join kela ghar with complete peace of mind

Your information is completely safe with us. Register now and enjoy your welcome bonus.

For ages 18+. Please gamble responsibly.

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